28,000, which is about 10 percent of the company's customers, lost their accounts and old e-mails when the process started over the weekend.
FairPoint says its working to fix the problem, and it should be done by this weekend.
But customers who lost their accounts will not get a credit on their bill.
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http://www.wcax.com/global/story.asp?s=9793260 (http://www.wcax.com/global/story.asp?s=9793260)