Henry Raymond
Fairfax News => Current News & Events => Topic started by: Henry on February 06, 2009, 01:17:47 PM
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FairPoint Communications today announced that it has been made aware of a possible customer scam connected to its e-mail transition.
Scammers have been presenting themselves as FairPoint representatives and contacting customers by e-mail to ask for their passwords.
FairPoint CEO Acknowledges Problems With Transition
The company is investigating the situation. FairPoint urges customers to not respond to these e-mail communications that allege they are from the company.
In the scam e-mail customers are being told that:
“FairPoint is currently carrying out scheduled maintenance and an upgrade of our webmail service and as a result of this; our E-mail client has been changed and your original password will be reset. We are sorry for any inconvenience caused.
To maintain your FairPoint account, you must reply to this email immediately and enter your current password here (******)
Failure to do this within 48 hours will immediately render your email account deactivated from our database.”
The e-mail is signed from the "FAIRPOINT SUPPORT TEAM."
FairPoint does not make a practice of asking for this information and customers should not provide their password to anyone.