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That's an interesting one since they wouldn't be able to tie your IP address to your phone number. It is also illegal for anyone to remotely scan your computer and fix it so I'm not sure how they'd get virus alerts.
It's a clever scam but no one is ever going to proactively call you about your computer. Your ISP would sooner terminate your service than call you about your computer.They're the only ones who can easily tie and IP address to a phone number to call.
I would say that's why it's a scam. Most people don't know that info and even if they did, would have to think about it for a minute or so while on the phone with these hucksters, before it would register.