OK, here goes....gulp....I'm the guy who showed up at Clach's door (thanks for the order by the way), and I've had a very mixed bag of responses to our presence in Fairfax, so with the blessing of the kind moderator, I am now available to (hopefully) clarify details, answer questions, sit down with you, etc. I have a pretty thick skin, but go easy on me-I'm only one guy in a big operation. However, I'm a straight shooter and I'll do my best to help you out.
Well that is pretty stand-up!
Comcast is not in Alaska.
But if a brave soul comes in and offers advice and help, that is above and beyond the call of duty.
I did have a tech support guy help me via a local forum sorta like Henry's and it was great.
As cableguy said, he is basically a cog in the wheel,,,,so do go easy on him.