Emergency 911 Enhanced

The Enhanced 911 Board, which is responsible for managing the Emergency 911 system in Vermont, has deployed a new state of the art system for processing 911 calls placed in Vermont.

Activated in late May, the new system is the first statewide next-generation 911 (NG911) system to be deployed in the U.S. It uses Internet Protocol (IP) networks that will enable a suite of new and advanced 911 services to be introduced. These services enhance the performance, reliability and capabilities of Vermont’s 9-1-1 emergency communications system and help enable improved emergency response.

“Our new statewide NG911 network will help make Vermont communities safer, optimize our resources, and allow enhanced collaboration and information sharing among all public safety agencies in the state,” said Roger Marcoux, chairman of the Enhanced 911 Board for Vermont. “The upgrade from our voice-only 911 system to broadband-based, next-generation 911 also positions Vermont to expand its capabilities and utilize the life-saving potential of text, photos and videos in emergency situations.”

The Enhanced 911 Board contracted with Intrado, Inc., which is a Colorado based company that specializes in public safety and 911 emergency communications.